Agent Desktop auto login

conkinkinconkinkin · ‎07-24-2007

Hi all

Any one know how to:

- Agent Desktop auto login (user don't need to type user/pass)

- Agent Desktop auto login after failure or network problem (by default, when have problem, all agent is logout)

- Agent will have state ready after login

Thanks for help

Will vote 5* for you

conkinkinconkinkin · ‎07-25-2007

Anyone can help????

Rob Huffman · ‎07-25-2007

Hi HD,

Have you looked into this setup?

Configure a "One Button Login" for IP Phone Agents

This document explains the procedure that allows IP Phone Agents to login without a prompt for a username, password, and extension in a Cisco Unified Contact Center (UCC) Express or Enterprise environment.

From this good Tech Note;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

Hope this helps!

Rob

conkinkinconkinkin · ‎07-25-2007

Thanks, Rob

But i use agent desktop

Do you know how to set autologin with agent desktop?

conkinkinconkinkin · ‎07-29-2007

Any one can help?

I think it is a need of all contac center

Any one know solution?

Thanks first

geoff · ‎07-30-2007

Cisco keep adding more security and you want none? ;-)

What sort of contact center is this?

Regards,

Geoff

conkinkinconkinkin · ‎08-05-2007

Hi,

What do you think when talk about security?

Do you know that each person in contact center have one computer?

You think auto login, auto reconnect is unsecure??

I think auto login and auto reconnect is important function of contact center

Any one have solution?

Thanks