07-24-2007 07:57 PM - edited 03-14-2019 01:06 AM
Hi all
Any one know how to:
- Agent Desktop auto login (user don't need to type user/pass)
- Agent Desktop auto login after failure or network problem (by default, when have problem, all agent is logout)
- Agent will have state ready after login
Thanks for help
Will vote 5* for you
07-25-2007 12:46 AM
Anyone can help????
07-25-2007 05:57 AM
Hi HD,
Have you looked into this setup?
Configure a "One Button Login" for IP Phone Agents
This document explains the procedure that allows IP Phone Agents to login without a prompt for a username, password, and extension in a Cisco Unified Contact Center (UCC) Express or Enterprise environment.
From this good Tech Note;
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml
Hope this helps!
Rob
07-25-2007 07:03 PM
Thanks, Rob
But i use agent desktop
Do you know how to set autologin with agent desktop?
07-29-2007 06:27 PM
Any one can help?
I think it is a need of all contac center
Any one know solution?
Thanks first
07-30-2007 01:56 PM
Cisco keep adding more security and you want none? ;-)
What sort of contact center is this?
Regards,
Geoff
08-05-2007 06:30 PM
Hi,
What do you think when talk about security?
Do you know that each person in contact center have one computer?
You think auto login, auto reconnect is unsecure??
I think auto login and auto reconnect is important function of contact center
Any one have solution?
Thanks
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