which role for icm user in ccm 5.x?

Unanswered Question
Jul 25th, 2007
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we integrate icm 7.2 with ccm 5.x.

since ccm 5.x you have to assign roles to user and groups in ccm.

does anybody know which role(s) we have to assign to the icm user?

thx jochen

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I have 7.1 SR4 and CCM 5.1 here.

Create the ICM JTAPI user as an Application User. Assign to the Roles and to the Groups the item "Standard CTI Enabled". Set the Presence Group to the "Standard Presence Group". No other check boxes required. Make your device associations - phones and route points.




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