Unity Unified Messaging 4.0(4)SR1 with off-box Exchange - Call Manager 4.1.3sr3a
I am running a Call Handler report from Unity Sys Administration, but there is no data in the Key columns - they all return 0. I can see what appears to be correct data in totals, DTMF ID, and hang-ups, but the report doesn't show any data for the single-digit exits from the menu, and I know that the menu options do get used by callers. Anyone know how I can get this report to show this data?
It sounds like you are hitting this bug;
CSCeg07962 Bug Details
Headline Conversation does not log call handler exit reason properly
First Found-in Version 4.0(4)
Call Handler exit methods are not logged accurately in the System Call Handler
Cisco Unity 4.0(4) and earlier when running the System > Call Handler Traffic
report from the Cisco Unity Administrator.
For 4.0(4), ES56 is available to fix this problem.
This problem is fixed in 4.0(5) and later.
Hope this helps!