07-25-2007 05:50 AM - edited 03-18-2019 07:36 PM
Unity Unified Messaging 4.0(4)SR1 with off-box Exchange - Call Manager 4.1.3sr3a
I am running a Call Handler report from Unity Sys Administration, but there is no data in the Key columns - they all return 0. I can see what appears to be correct data in totals, DTMF ID, and hang-ups, but the report doesn't show any data for the single-digit exits from the menu, and I know that the menu options do get used by callers. Anyone know how I can get this report to show this data?
Solved! Go to Solution.
07-25-2007 06:36 AM
Hi David,
It sounds like you are hitting this bug;
CSCeg07962 Bug Details
Headline Conversation does not log call handler exit reason properly
First Found-in Version 4.0(4)
Symptom:
Call Handler exit methods are not logged accurately in the System Call Handler
Traffic Report.
Condition:
Cisco Unity 4.0(4) and earlier when running the System > Call Handler Traffic
report from the Cisco Unity Administrator.
Workaround:
For 4.0(4), ES56 is available to fix this problem.
This problem is fixed in 4.0(5) and later.
Hope this helps!
Rob
07-25-2007 06:36 AM
Hi David,
It sounds like you are hitting this bug;
CSCeg07962 Bug Details
Headline Conversation does not log call handler exit reason properly
First Found-in Version 4.0(4)
Symptom:
Call Handler exit methods are not logged accurately in the System Call Handler
Traffic Report.
Condition:
Cisco Unity 4.0(4) and earlier when running the System > Call Handler Traffic
report from the Cisco Unity Administrator.
Workaround:
For 4.0(4), ES56 is available to fix this problem.
This problem is fixed in 4.0(5) and later.
Hope this helps!
Rob
07-25-2007 06:43 AM
Rob,
How long data is kept before it is deleted?
How back can I go in Unity for Call Handler reports?
I tried going a month back and I saw all zeros in days which are more than 5/6 days back.
Regards
08-09-2007 06:55 AM
ES 56 worked like a charm.
Thanks for your help!
07-25-2007 06:39 AM
Please ignore
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