Solved: Unity Call Handler reports

davidgoude · ‎07-25-2007

Unity Unified Messaging 4.0(4)SR1 with off-box Exchange - Call Manager 4.1.3sr3a

I am running a Call Handler report from Unity Sys Administration, but there is no data in the Key columns - they all return 0. I can see what appears to be correct data in totals, DTMF ID, and hang-ups, but the report doesn't show any data for the single-digit exits from the menu, and I know that the menu options do get used by callers. Anyone know how I can get this report to show this data?

Rob Huffman · ‎07-25-2007

Hi David,

It sounds like you are hitting this bug;

CSCeg07962 Bug Details

Headline Conversation does not log call handler exit reason properly

First Found-in Version 4.0(4)

Symptom:

Call Handler exit methods are not logged accurately in the System Call Handler

Traffic Report.

Condition:

Cisco Unity 4.0(4) and earlier when running the System > Call Handler Traffic

report from the Cisco Unity Administrator.

Workaround:

For 4.0(4), ES56 is available to fix this problem.

This problem is fixed in 4.0(5) and later.

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎07-25-2007

Hi David,

It sounds like you are hitting this bug;

CSCeg07962 Bug Details

Headline Conversation does not log call handler exit reason properly

First Found-in Version 4.0(4)

Symptom:

Call Handler exit methods are not logged accurately in the System Call Handler

Traffic Report.

Condition:

Cisco Unity 4.0(4) and earlier when running the System > Call Handler Traffic

report from the Cisco Unity Administrator.

Workaround:

For 4.0(4), ES56 is available to fix this problem.

This problem is fixed in 4.0(5) and later.

Hope this helps!

Rob

mzsaad123 · ‎07-25-2007

Rob,

How long data is kept before it is deleted?

How back can I go in Unity for Call Handler reports?

I tried going a month back and I saw all zeros in days which are more than 5/6 days back.

Regards

davidgoude · ‎08-09-2007

ES 56 worked like a charm.

Thanks for your help!

mzsaad123 · ‎07-25-2007

Please ignore