Not Ready Agents Receive Internal Cals

Answered Question
Jul 25th, 2007

Hi

just wondering about something. I have agents logged in but they are not in a READY state. When they are in a NOT READY state they can still receive internal calls from an internal extension. Is there any way to prevent this.

Thanks

Michael

I have this problem too.
0 votes
Correct Answer by lpezj about 9 years 4 months ago

I think that you can create a partition for the agents extensions and in the calling search spaces of the internal extensions of the company you have not got to include the agents apartitions.

Don?t forget to inlcude the agent partiton on the Calling Search spaces assoicated to the CTI Ports ot the IPCC Express or IP/IVR in a IPCC Enterprise deployment.

Hope this helps,

Juan Luis

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Correct Answer
lpezj Fri, 07/27/2007 - 01:52

I think that you can create a partition for the agents extensions and in the calling search spaces of the internal extensions of the company you have not got to include the agents apartitions.

Don?t forget to inlcude the agent partiton on the Calling Search spaces assoicated to the CTI Ports ot the IPCC Express or IP/IVR in a IPCC Enterprise deployment.

Hope this helps,

Juan Luis

mlong0000 Fri, 07/27/2007 - 02:32

Hi Juan

thanks for the reply. I have gone about it this way since I posted the message and it works fine.

Michael

netbeginner Mon, 10/01/2012 - 05:06

Hi Juan & /Michael,

I got this post when i was searching the solution on same problem. Could you pls explore you reply. like.

-> where to create a partition for the agents extensions.

--> What exactly "in the calling search spaces of the internal extensions of the company you have not got to include the agents apartitions." this means.

-> Howe & Where to do this "Don?t forget to inlcude the agent partiton on the Calling Search spaces assoicated to the CTI Ports ot the IPCC Express or IP/IVR in a IPCC Enterprise deployment."

Rgds

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Gergely Szabo Mon, 10/01/2012 - 05:22

Hi,

Juan Luis is out of town, unfortunately.

Where to create partitions, calling search spaces? In Cisco Unified Communications Manager (CUCM) aka CallManager.

G.

netbeginner Mon, 10/01/2012 - 10:25

Hi Gergely,

Thxns very much for replying.

Could you pls share the overall process with path for creation on partition and calling saerch space...what Juan has replied to fix the problem.

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