Allowing Subscribers to Access Cisco Unity by Phone Without Entering a Pass

Unanswered Question
Jul 25th, 2007

Unity 4.21 has this feature:

Allowing Subscribers to Access Cisco Unity by Phone Without Entering a Password

It outlines how to enable this. My question is: should I also define the phone numbers somewhere? If it is I am assuming is in alternative extensions, anybody has tried this?

I have this problem too.
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rob.huffman Wed, 07/25/2007 - 09:34

Hi CF,

Yes, you are right on the money with the Alternate extension idea :)

You can setup the Cell# as an Alternate Extension for the Subscriber mailbox. Have a look;

Setting Up Alternate Devices

In addition to your primary extension, your Cisco Unity administrator may set up alternate extensions for you, and may also allow you to do so in the Cisco Unity Assistant. Administrators set up alternate extensions for various reasons, such as handling multiple line appearances on subscriber phones or simplifying message addressing for subscribers on different Cisco Unity servers.

You may want to use alternate extensions to make calling Cisco Unity from an alternate device, such as a cell phone, a home phone, or a phone at another work site more convenient. When you specify the phone number for an alternative device in the Cisco Unity Assistant, Cisco Unity handles all calls from that number in the same way that it handles calls from your primary extension (assuming that the alternate phone number is passed along to Cisco Unity from the phone system). This means that Cisco Unity associates the alternate phone number with your account, and when such phones are set to forward to Cisco Unity, callers can listen to your greeting, and leave messages for you, just as they would when dialing your primary extension.

Depending on how Cisco Unity is set up, you may be able to use the Personal Preferences page in the Cisco Unity Assistant to:

View the alternate extensions that your Cisco Unity administrator specified for you.

Specify phone numbers for up to five alternate devices, in addition to those that your Cisco Unity administrator specified for you.

Do the following procedure to set up alternate devices in the Cisco Unity Assistant.

To Set Up Alternate Devices


Step 1 In the Cisco Unity Assistant, on the Preferences menu, click Personal.

Step 2 In the Alternate Devices table, enter an extension up to 30 characters in length in the Number field.

When entering numbers in the Alternate Devices table, consider the following:

Each alternate extension that you add must be unique; Cisco Unity will not accept an extension that is already assigned to another subscriber (either as a primary or alternate extension) or to another Cisco Unity entity (such as a public distribution list).

Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.

Step 4 To specify another device, click the Add Row button and repeat Step 2 and Step 3.

Step 5 Click Save. The alternate devices you specified are enabled for all rows in the table.

From this good Unity doc;

Hope this helps!


ranpierce Wed, 07/25/2007 - 09:52

This only allows you to not enter a password from your phone that is your main extension. I have an alternate extension that is recognized by Unity however still get prompted for a password. Unless mine is not working properly.


ciscoforum Fri, 07/27/2007 - 08:11

Thanks guys.

Actually I have used alternative extension many times, it is requiring you to still enter the pwd.

Let me re-edit my question: do I need to use Alternative extension in conjunction with the "method access unity without pwd" to really achieve access unity without pwd, otherwise how unity knows your cellphone is a known extension. The way I understand how access unity without pwd works is first you select the check box of

"Only When User Calls From Unknown Extension"

2nd, you have to know what are the known externsions from unity perspective, right? SO it should not any calling number.

rob.huffman Fri, 07/27/2007 - 12:24

Hi CF,

You are right on the money here :) You have to use Alternate Extensions that Unity can recognise for this to work. Then you also use the:

In the*** "Prompt for Phone Password"*** section, check the "Only When User Calls From Unknown Extension check box".

So that Unity Prompts for Phone Password when the number calling into Unity is not recognised.

Hope this helps!


PS: Sorry for the long explanation earlier.


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