CRS 4.0(4) One button LOGOUT (not LOGIN)

Unanswered Question
Jul 25th, 2007
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Based on info in the URL:


http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml


we have set up a service for one button agent login. We had been using a one button agent LOGOUT with this URL:

http://x.x.x.x:6293/ipphone/jsp/sciphonexml/IPAgentStateChange.jsp?State=Logout


and since we upgraded to CRS 4.0(4) from 3.5(4), this URL no longer exists and the IP Phone gets a HTTP 404 error.


Can anyone tell me the updated URL for a one button LOGOUT for 4.0(4)? Thanks.

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celine.jeannott... Sat, 11/16/2013 - 07:57
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Hello,


I am trying to do the samething with UCCX release 9.0.  Finally, did you find the solution ?


Thanks

celine.jeannott... Thu, 11/21/2013 - 09:28
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Ok this is the good URL addresses  UCCX release 9.X


One button loggin

http://xxx.xxx.xxx.xxx:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp

With parameters (refer to : http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml)


One button logout

http://xxx.xxx.xxx.xxx:6293/ipphone/jsp/sciphonexml/IPAgentChangeState.jsp?State=1

(no other parameters required, only the URL)


One button Ready

http://xxx.xxx.xxx.xxx:6293/ipphone/jsp/sciphonexml/IPAgentChangeState.jsp?State=4

(no other parameters required, only the URL)


One button Not Ready

http://xxx.xxx.xxx.xxx:6293/ipphone/jsp/sciphonexml/IPAgentChangeState.jsp?State=3

(no other parameters required, only the URL)

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