CCM to CME Voicemail issue

gary.simpson · ‎07-25-2007

Hi all,

I have set up CCM 4.1(3) to talk to CME via a ICT (GK) trunk. Everything works ok except calls from a CCM phone over the ICT trunk do not get successfully forwarded to CUE (the call just drops). I can dial the VM pilot number direct from the CCM phones, it just appears to be when the CME phones forward on no answer or busy.

When i call from a PSTN phone the CME phone transfers to CUE fine.

I have checked codecs and everything is G711u for now to avoid any transcoding issues.

Any help would be greatly appreciated.

Many thanks,

Gary.

gogasca · ‎07-25-2007

...Are you using the evil dial-plan pattern command in CME?

gary.simpson · ‎07-25-2007

I have tried it with and without the dialplan-pattern command.

gogasca · ‎07-25-2007

Could you please attach detailed CCM trace and debug voice ccapin inout?

Include calling, called and timestamp.

Thanks

gary.simpson · ‎07-25-2007

Thanks for your help gogasca, i have just fixed it.

It was that the command "call-forward pattern .T" was missing. I had the "transfer-pattern .T" in, and i thought that was all that i needed.

Many thanks again,

Gary.

tomtom001 · ‎05-07-2008

Almost a year later and your solution helped me. +5 for you. Thanks for the assistance.