Long Distance access codes

Answered Question
Jul 26th, 2007
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Is there a way to configure user access codes for making Long Distance calls on a Call Manager Express version 4.1, or 3845 based voice gateway?

Correct Answer by Rob Huffman about 10 years 6 hours ago

Hi Vince,


Just to add to Jasons excellent info, In conjunction with After Hours configuration you can use Pin Codes and "Call Blocking Override" that as close as it gets with CME. Have a look, it may be quite workable;


The after-hours configuration applies globally to all dial peers in Cisco Unified CME. You can disable the feature on phones using one of three mechanisms:


directory number - To configure an exception for an individual directory number.


phone-level - To configure an exception for all directory numbers associated to a Cisco Unified IP phone regardless of any configuration for an individual directory number.


dial peer - To configure an exception for a particular dial peer.


Individual phone users can be allowed to override call blocking associated with designated time periods by entering ***personal identification numbers (PINs) that have been assigned to their phones. For IP phones that support soft keys, such as the Cisco Unified IP Phone 7940G and the Cisco Unified IP Phone 7960G, the call-blocking override feature allows individual phone users to override the call blocking that has been defined for designated time periods. The system administrator must first assign a personal identification number (PIN) to any phone that will be allowed to override call blocking.


Logging in to a phone with a PIN only allows the user to override call blocking that is associated with particular time periods. Blocking patterns that are in effect 7 days a week, 24 hours a day, and they cannot be overridden by using a PIN.


When PINs are configured for call-blocking override, they are cleared at a specific time of day or after phones have been idle for a specific amount of time. The time of day and amount of time can be set by the system administrator, or the defaults can be accepted.


From this excellent doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a0080877938.html#wp1013708


Hope this helps!

Rob

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v-yelmene Thu, 07/26/2007 - 13:05
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hmm, that is very disappointing. I would think this is possible in some way because it is such a common practice with traditional PBX's. This may halt our VOIP project completely if I can't find a way to force the use of LD access codes.

jason-calbert_2 Thu, 07/26/2007 - 13:09
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In callmanager full blown there is FAC codes that are biult in. If you read further there is a way to use a type of FAC in CME. They are called pin numbers. So you would block your dial-peer that sends calls to LD at all times and then give certain users PINS that would need to call long distance.


Just to verify you are using call manager express and not full blown call manager?

paolo bevilacqua Thu, 07/26/2007 - 13:10
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Sure you can use access codes. One method is to configure "after-hours call-blocking" that will required users to login in with a PIN in order to call certain prefixes. An other is that you create your own access codes, configure dial-peer with such a destination pattern, so calls will go only when the code is prepended t the number.


Hope this helps, please rate post if it does!

Correct Answer
Rob Huffman Thu, 07/26/2007 - 13:10
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Hi Vince,


Just to add to Jasons excellent info, In conjunction with After Hours configuration you can use Pin Codes and "Call Blocking Override" that as close as it gets with CME. Have a look, it may be quite workable;


The after-hours configuration applies globally to all dial peers in Cisco Unified CME. You can disable the feature on phones using one of three mechanisms:


directory number - To configure an exception for an individual directory number.


phone-level - To configure an exception for all directory numbers associated to a Cisco Unified IP phone regardless of any configuration for an individual directory number.


dial peer - To configure an exception for a particular dial peer.


Individual phone users can be allowed to override call blocking associated with designated time periods by entering ***personal identification numbers (PINs) that have been assigned to their phones. For IP phones that support soft keys, such as the Cisco Unified IP Phone 7940G and the Cisco Unified IP Phone 7960G, the call-blocking override feature allows individual phone users to override the call blocking that has been defined for designated time periods. The system administrator must first assign a personal identification number (PIN) to any phone that will be allowed to override call blocking.


Logging in to a phone with a PIN only allows the user to override call blocking that is associated with particular time periods. Blocking patterns that are in effect 7 days a week, 24 hours a day, and they cannot be overridden by using a PIN.


When PINs are configured for call-blocking override, they are cleared at a specific time of day or after phones have been idle for a specific amount of time. The time of day and amount of time can be set by the system administrator, or the defaults can be accepted.


From this excellent doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a0080877938.html#wp1013708


Hope this helps!

Rob

v-yelmene Thu, 07/26/2007 - 13:18
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Excellent! This should work. I may have to get creative with the 7*24 limitation, but I think we can live with it. For instance, I will probably have to create call blocking for each day of the week from 6am to 5am.


thanks tons

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