UNITY - AvCsMgr service hung

Unanswered Question
Jul 27th, 2007
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I have two Unity Server on MCS platform in failover configuration. On Primary and Secondary Unity Server I have error in System log:



Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7022

Date: 7/27/2007

Time:

User: N/A

Computer: UNITY1

Description:

The AvCsMgr service hung on starting.


Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7031

Date: 7/27/2007

Time:

User: N/A

Computer: UNITY1

Description:

The AvCsMgr service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 0 milliseconds: No action.


On Cisco site I found Tac Case K28513185. As recommend I have installed appropriate ES patch CiscoUnity405ES55.exe. After that I have message logon failure for certain services on Secondary server. After I change password for some services, I have succesfully start AvCsMgr service on Secundary Server.


But I still have problem on Primary Server with error:


The AvCsMgr service terminated unexpectedly. It has done this X time(s). The following corrective action will be taken in 0 milliseconds: No action.


I need help.

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