It used to be when you called an extension, it would ring five times and then instantly the call would connect to the unity voice mail box tied to that DN.
Now, when you call an extension it still rings five times, but then you hear a pause and then it rings another three or so times before Unity picks up. Also on the calling party's phone after the first five rings it now displays 'To 8000' which is our VM pilot port.
This is throwing off the users. Any ideas why and how to fix this from displaying the VM port and the additional rings into VM
Thanks to all in advance
Few questions for you.....
What happens when you dial the VM Pilot number (8000) directly?
What version of Cisco Unity 4.0 are you running?
What type of telephone system integration are you running? i.e. Skinny, PIMG, Voiceboards w/ SMDI...
In short though I would check the event log on the Cisco Unity server as well as the Port Status Monitor, it sounds like the switch thinks a port is idle that Unity still has not released.