Calls to Unity 4.0 From CM 5.1

Unanswered Question
Jul 28th, 2007

It used to be when you called an extension, it would ring five times and then instantly the call would connect to the unity voice mail box tied to that DN.

Now, when you call an extension it still rings five times, but then you hear a pause and then it rings another three or so times before Unity picks up. Also on the calling party's phone after the first five rings it now displays 'To 8000' which is our VM pilot port.

This is throwing off the users. Any ideas why and how to fix this from displaying the VM port and the additional rings into VM

Thanks to all in advance


I have this problem too.
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Jeff Thompson Mon, 07/30/2007 - 05:54

Thanks for your response. It appears to working correctly now. I ended up bouncing the unity server. It appeared that there was a port that CM thought was idle. Now the calls go directly into VM like before.


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