Calls to Unity 4.0 From CM 5.1

Jeff Thompson · ‎07-28-2007

It used to be when you called an extension, it would ring five times and then instantly the call would connect to the unity voice mail box tied to that DN.

Now, when you call an extension it still rings five times, but then you hear a pause and then it rings another three or so times before Unity picks up. Also on the calling party's phone after the first five rings it now displays 'To 8000' which is our VM pilot port.

This is throwing off the users. Any ideas why and how to fix this from displaying the VM port and the additional rings into VM

Thanks to all in advance

-Jeff

gogasca · ‎07-29-2007

You may check if Integration was made correctly, also the Port status under Unity Tools will help you to see if Unity is answering the call but not playing the prompt or call never hits Unity and the problems resides in CCM side.

Check the integration guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/401/integration/guide/c50acu4x.html

Jeff Thompson · ‎07-30-2007

Thanks for your response. It appears to working correctly now. I ended up bouncing the unity server. It appeared that there was a port that CM thought was idle. Now the calls go directly into VM like before.