Does anybody know if it is possible to disable the "Current team performance message" from Cisco Supervisor desktop? We have ran into an issue where certain users that have the application will send out inappropriate messages to other agents using that message. Alternately if it is not possible to disable it, are there any logs that I can parse to determine who is sending the messages? We are running IPC Express and Cisco supervisor desktop 6.1. Any assistance would be greatly appricated. Thanks.
I have this problem too.