Hello all !!! I am reaching out to everyone for help !!! I am experiencing Dtaborts errors and agents are being forced to not ready state, I have been working with TAC on this issue for about a month now but have not made any progress. Any help will be highly appreciated !!!
I am running a duplexed IPCC enterprise 6.0 sr2 environment with side A and side B located at separate locations and connected over a DS3 WAN link. I am using CAD 6.0 and IPIVR 3.5.1 and CCM 4.0.2a
Please share your experience if you have ran into this issue before !!!!
Thanks very much in advance !!!