CCM phones not showing msg's or light

Unanswered Question
Jul 30th, 2007
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My problem is this. The 7960 ip phones that we have do not show the light status or indicate that there is a msg waiting for them. But when they pick up the phone and they dial in their voice mail box, it tells them that there is a new voice mail waiting for them.

Can anybody help me with this?

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Majdi Harb Mon, 07/30/2007 - 12:50
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is it only on 7960 phones or on all ur phones (if any)?

basically u have to check ur MWI on and off on CCM: what partition they are assigned to and whether ur 7960 has this partition in their CSS's.

then check the MWI status on voicemail ports on unity: first, are there ports assigned for MWI if yes check their status.


hth

/majdi

marcuscastellanos Mon, 07/30/2007 - 13:03
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What Harb said,


Usually its an issue with MWI, go into the options and you might need to re-synch it.

julienf28 Mon, 07/30/2007 - 13:12
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Thanks for your help.

The WMI was on but when We re-syched, they seemd to start working again.

marcuscastellanos Mon, 07/30/2007 - 13:40
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Might be worth it to post how to do it if someone does a search for the same problem and ends up in here Julien.

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