CCM phones not showing msg's or light

Unanswered Question
Jul 30th, 2007

My problem is this. The 7960 ip phones that we have do not show the light status or indicate that there is a msg waiting for them. But when they pick up the phone and they dial in their voice mail box, it tells them that there is a new voice mail waiting for them.

Can anybody help me with this?

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Majdi Harb Mon, 07/30/2007 - 12:50

is it only on 7960 phones or on all ur phones (if any)?

basically u have to check ur MWI on and off on CCM: what partition they are assigned to and whether ur 7960 has this partition in their CSS's.

then check the MWI status on voicemail ports on unity: first, are there ports assigned for MWI if yes check their status.

hth

/majdi

marcuscastellanos Mon, 07/30/2007 - 13:03

What Harb said,

Usually its an issue with MWI, go into the options and you might need to re-synch it.

julienf28 Mon, 07/30/2007 - 13:12

Thanks for your help.

The WMI was on but when We re-syched, they seemd to start working again.

marcuscastellanos Mon, 07/30/2007 - 13:40

Might be worth it to post how to do it if someone does a search for the same problem and ends up in here Julien.

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