CCM phones not showing msg's or light

julienf28 · ‎07-30-2007

My problem is this. The 7960 ip phones that we have do not show the light status or indicate that there is a msg waiting for them. But when they pick up the phone and they dial in their voice mail box, it tells them that there is a new voice mail waiting for them.

Can anybody help me with this?

Majdi Harb · ‎07-30-2007

is it only on 7960 phones or on all ur phones (if any)?

basically u have to check ur MWI on and off on CCM: what partition they are assigned to and whether ur 7960 has this partition in their CSS's.

then check the MWI status on voicemail ports on unity: first, are there ports assigned for MWI if yes check their status.

hth

/majdi

marcuscastellanos · ‎07-30-2007

What Harb said,

Usually its an issue with MWI, go into the options and you might need to re-synch it.

julienf28 · ‎07-30-2007

Thanks for your help.

The WMI was on but when We re-syched, they seemd to start working again.

marcuscastellanos · ‎07-30-2007

Might be worth it to post how to do it if someone does a search for the same problem and ends up in here Julien.