Thank you for the response. I'm meeting the requirements mentioned on your response, even those same password given as examples and it still gives me the same message:

Please enter the Encryption Password for the Configuration Store.

Please note this is different from the administrator account,

it is used to encrypt the Database.

Enter new password:

Enter new password again:

Error: Failed to Change ACS Database Encryption Password

.

Strange ah!

Do you have any configuration on the appliance or you are setting it for the first time?

If this is first time make sure the name of appliance is not more than 15 characters and does not contain any special characters. I have seen appliance not acting properly is name is not setup right.

Else try recovery on the appliance and entering the settings again.

~Rohit

Yes, this is the first time setup. The device name consisted of 8 characters that included a dash, I changed it to 7 characters (without the dash), with the same results.

What is the best way to "recover" the device? I have the recovery CD but since its not configured I don't have browser access and when I connect to the console I don't get a response from the device. The way I'm connecting is via telnet. The IP the device got was from a dhcp I set on the same network.

I hope this helps!

I'll do that. Thank you! I will reply with the result fro the benefit of all.

I re-installed the image and everything went smoothly. Apparently someone before me tried to configure the box, which cause the error.

Thanks