I have a new-installed IVR4.5 server, but I am facing with a problem: when the server reboots or shutdowns (suddenly or planned), all the wav file in the folder C:\Program Files\wfavvid\Prompts\user are deleted. They are the files for our prompts, so when they are deleted, the applications cannot work well.
I'm very confused with this, could anyone give me some troubleshooting guide?
all prompts must be uploaded to the repository as suggested by Juan Luis.
If you just copy/save the prompts on the disk, they will disappear, since CRS does not know about them.
Actually, what you can do is to create a dedicated folder on the CRS server, for instance C:\prompts\app1, where, for instance, prompt1.wav and prompt2.wav will be stored. Then you can use in the script editor the following: Play Prompt FILE["C:\prompts\app1\prompt2.wav"]
Of course, this dedicated folder must be off the CRS install dir (by default, it is C:\Program Files\wfavvid
I think that you have to add the prompts to the Directory. In the AppAdmin web page go to 'Applications' -> 'Prompt Management' and go to the directory where you have the wav files, and click on 'Upload new prompts' and add the prompts that you are going to use in your scripts.
Hope this helps,