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Upgrading CM CVP IPCC

mlong0000
Level 1
Level 1

‎07-31-2007 03:46 AM - edited ‎03-14-2019 01:07 AM

Hi

currently running CM 4.1(3) CVP3.1 and ICM6.0

upgrading to CM 5.1(2a) CVP4 and ICM7.1

Im planning on upgrading the CallManager first. So it will be 4.1(3) to 5.1(2a) as I hear there are bugs with CTI on 5.1(2).

Does anyone know of potential JTAPI issue that I will run into?

Currently the JTAPI version on callmanagers and hence the PGs is 2.1(3.22)

Thanks

Michael

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clotheyes
Level 1
Level 1

‎07-31-2007 05:10 AM

Michael,

I think if you check the compatibility matrix for IPCC (http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_2/design/guide/lPCC_Compatibility_MATRIX_6_6_07.pdf)

you will find that you need to perform the ICM upgrade first - CM5.x is not supported on ICM6.

Sorry can't be more helpful on the CTI bugs though.

Cheers,

Mark.

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