- Bronze, 100 points or more
I'm trying to setup a voicemail box to "Ask Caller" when they get a busy. I understand you have to hit the VM box through Unity and not from Direct Dialing so I dial it from our Auto Attendant, but I'm just prompted to leave a message when it's busy. I've also tried setting the VM box to Always Hold, but I just get prompted to leave a VM also. Any ideas? Thanks!