we have one user who is unable to delete voicemail via phone. it says 29 voicemails and goes thru the motion of deleting the voicemail but it still remains in there. problem starting happening after upgrading from outlook 2003 to outlook 2007. in outlook those voicemails are not there. we've checked the unity side and there are no errors. we've deleted the unity acct and recreated it. how do we get rid of those messages?