I have a config issue with ucx 1.21. My issue is that when someone calls into ucx auto attendant and either 4 digit transfers to an ip extension or selects a user out of a directory handler the call is a supervised transfer to the ip phone. The clid info on the ip phone display says voicemail 1010. Once the ip phone answers the correct clid of the outside caller is displayed.
Is there a way to change these system level transfer to release to switch instead of supervised?
More info: This issue only occurs if the COS for the user has "personal call transfer rules" enabled. Once I disable PCTR on the COS a system transfer to that extension is Rel. to Switch and the CLID info shows on the ip phone.