upgrade from CCM 4.1(3)sr3a to 4.1(3)sr5b

Unanswered Question
Aug 1st, 2007


We are planning to upgrade our CCM.

Does anyone have a step by step procedure? I never have done this!

our server:


MCS Version Utility

OS Image: 2000.2.7

OS Service Release: 2000.4.2sr5a

OS Upgrade: 2000.4.2

SQL2K Service pack SP4



I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
redrobish Wed, 08/01/2007 - 23:14

Thanks gogasca

Do I have to upgrade my server's OS?


Win 2000 sp4

Cpu 3.4Ghz

2 gig mem

I only got a stand-alone server.



Anonymous (not verified) Thu, 08/02/2007 - 12:09

Anonymous (not verified) Thu, 08/02/2007 - 12:09

Anonymous (not verified) Thu, 08/02/2007 - 12:13

redrobish Mon, 08/20/2007 - 19:04

Hi gogasca,

Do I need to do some pre-installment task?

i.e stop all Cisco related services, plug out of LAN?

Or just run the .exe file?

Sorry for the dump question!


arcaidy76 Mon, 08/20/2007 - 19:18

You can find this information in the ReadMe file in the same place you download the upgrade.

Basically disable Cisco Security Agent and any monitoring or Virus scanner software. (optional) remove a drive if the server is mirroring drives for back-out option. run the upgrade and reboot the server when prompted. After the server has rebooted, update the plugins on any server using JTAPI to communicate with Call Manager.

Hope this helps.

redrobish Mon, 08/20/2007 - 20:36

Thanks for replying.

Last question: Have anyone tried Win2k3 on CM4.1(3)sr5b?


jbarcena Tue, 08/21/2007 - 07:21

I only recommend you to disable the CSA prior the upgrade, other than that there is nothing else that you need to worry. Is is a simple patch it is not an upgrade from one version to another. The .exe file will do everything for you.

Win 2003 is ONLY supported on CCM 4.3


This Discussion