Unified communications call triggered by incoming e-mail?

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Aug 2nd, 2007
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Hi all,

Not sure if this is at all possible. But does anyone know of any way using CM/Unity/IPCCx to have an incoming e-mail trigger a phone call to a pstn number.


Basically we have a system for logging fault calls that generates emails. We would like for that e-mail to trigger a phone call out of hours to notify the on-call person there has been a call logged.


If this is not possible, does anyone know of any third party software that may help us achieve this?


Thanks in advance,

Gary.

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gary.simpson Thu, 08/02/2007 - 01:03
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Also, forgot to mention. The Unity box is Unity Connections.

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