×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

Speed Dials don't work on Cisco 7960 phones

Unanswered Question
Aug 2nd, 2007
User Badges:

When the customer tries to use his speed dials, he gets a "Database Error" message. I can't see anything wrong in the CCM but he said that this is happening to other people also. Any suggestions?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
dford333 Sun, 08/05/2007 - 16:47
User Badges:

need more information.


make sure your phone template support speed dialing.


also


Phone Button Template Configuration View Button Layout

Add a New Phone Button Template

Dependency Records

Back to Find/List Phone Button Templates


Phone Button Template: Standard 7960 (used by 7 phone(s))

Status: Read-only Template; changes can only be made to a copy of this template


Button template for Cisco 7960 (6 buttons)

Button Template Name* Standard 7960


Button Feature Label

1 Line** Line 1

2 Line Line 2

3 Speed Dial Speed Dial 1

4 Speed Dial Speed Dial 2

5 Speed Dial Speed Dial 3

6 Speed Dial Speed Dial 4

this are the default settings


dford333 Thu, 08/09/2007 - 08:37
User Badges:

when I have power issues that where abrupt, and effected and change my CM states, It usually something like this. something didnt start back correctly.



julienf28 Tue, 08/07/2007 - 09:52
User Badges:

I was able to fix the error regarding the speed buttons but now there is another problem.

When ever we try to get a service from the services button and make a selection ie. Missed calles, There is an error indicating "Host not found".

Can somebody help me with this?

dford333 Tue, 08/07/2007 - 10:40
User Badges:

when you press the service button it should be configured for ip services that are subcribe to the phone.


unless you configured the particular service ,


one button login, extension mobility etc.. you will always see host not found


also check your service parameter and make sure


Service Name


Enter the name of the service as it will display on the menu of available services on the user preferences pane.


Service Description


Enter a description of the content provided by the service.


Service URL


Enter the URL to the server where the Cisco IP Phone Services application is located. Make sure this server is independent of the servers in your Cisco CallManager cluster. Do not specify a Cisco CallManager server or any server associated with Cisco CallManager (such as a TFTP server or directory database publisher server).


For the services to be available, the phones in the Cisco CallManager cluster must have network connectivity to the server.


To see a sample service application, go to the following URL:


http:// /ccmuser/sample/sample.asp


Where is a fully qualified domain name or an IP address.

julienf28 Tue, 08/07/2007 - 10:53
User Badges:

Everything in that section seems to be in order. Thanks for you help but I think it must be something else. We had an A/C go offline and we ended up shutting dow our servers before they overheated. I'm trying to figure out what is causing the problem of this "Host not Found" in the services when we decided to restart the servers.

dford333 Tue, 08/07/2007 - 11:03
User Badges:

check and make sure that all your services are not just up but running in your CM, since you lost your A/C some off your services may not be responding.

julienf28 Tue, 08/07/2007 - 11:12
User Badges:

In the CM, under the Feature / IP phone services, the status sais "Ready" but I can't find anything that has a status of running.

julienf28 Wed, 08/08/2007 - 06:49
User Badges:

It was actualy the CRA engine that wasn't talking to the CTI route points. I had to restart the CRA engine and everything was up and running.

Thanks for all your suggestions

djohnson0001 Fri, 08/10/2007 - 06:24
User Badges:

The fix that works for me when that comes up is locating the CM the specific phone is registered with and restarting only the MSSQLSERVER service. The "Database Error" clears. I am running 4.1(3) in a 6-server cluster (Pub, TFTP and 4 subscriber servers).

Actions

This Discussion