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Busy signal when all the agents are online

nonosensei
Level 1
Level 1

Hello call,

I have a weird issue with the IPCC 4.5. When all the agents are inline, the first caller gets the waiting voice message, but the other callers get a busy signal.. Anybody has an idea where this is coming from ?

Regards

1 Reply 1

Gergely Szabo
VIP Alumni
VIP Alumni

How many CTI ports do you have configured for the port/media group for that particular IPCC application?