I have a department that would like to change their Call Handling and need some assistance. Right now when you call you get a greeting stating the department and hours, you then get an automated message saying "Please Wail While We Transfer Your Call" and then the MOH while it is ringing in the department, it then goes into a Menu lisiting different options.
They would like for it just to ring on the callers end while it is ringing in the department instead of getting the automated voice and MOH.
Is there any way to do this? Any help would be greatly appreciated.