Automated Voice When Transferring

Nucentric · ‎08-03-2007

I have a department that would like to change their Call Handling and need some assistance. Right now when you call you get a greeting stating the department and hours, you then get an automated message saying "Please Wail While We Transfer Your Call" and then the MOH while it is ringing in the department, it then goes into a Menu lisiting different options.

They would like for it just to ring on the callers end while it is ringing in the department instead of getting the automated voice and MOH.

Is there any way to do this? Any help would be greatly appreciated.

Rob Huffman · ‎08-03-2007

Hi NS,

For the Music on Hold, check the Device pool that the VM ports are associated with (look at the User MOH and Network MOH)

To delete the "Please wait while we transfer your call" message;

For Unity versions prior to 4.1 here is an excellent answer from Jeff @ Cisco;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd9a0d8/0#selected_message

For Unity versions 4.1 and 4.2 here is another great answer from Jorge @ Cisco;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dde94f4/0#selected_message

Hope this helps!

Rob

Nucentric · ‎08-03-2007

I've got version 4.0.

Rob Huffman · ‎08-03-2007

Hi NS,

Sorry about that...

Here is the scoop from Unity Guru Jeff Lindborg;

http://forums.cisco.com/eforum/servlet/NetProf;jsessionid=FCA38DA6358BF9B54A8DFEFE01BD956D.SJ2A?page=netprof&type=bookmarks&CommCmd=MB?cmd=pass_through&location=outline@^1@.ee8253b/1#selected_message

Hope this helps!

Rob

ranpierce · ‎08-03-2007

I think Jeff was being generous that day. hahahahaha.

rlp

really though this is not TAC supported

lindborg · ‎08-04-2007

Just as a side note - in Unity 5.0(1) this option is properly configurable on a per handler/subscriber basis - you can turn on/off the system prompts for both the "please wait while I try that extension" prompt and the "record your message at the tone" prompt. Much cleaner, configurable at the object level and it's TAC and BU supported.

Nucentric · ‎08-06-2007

Thanks Guys, that worked. I appreciate the input.