Unity connections - Transfer to any extension

Erick Bergquist · ‎08-03-2007

Is there a way in Unity Connections, so when a outside caller calls in and it asks to enter extension to dial, that they can enter any extension on call manager and it goes fine, without having to add a call handler, etc to unity with the extension.

And without having to enter a option off main menu to do this. They just want someone to call their main number and get AA and be able to enter a good extension that is on their system, even though the phone may not have a unity mailbox.

lindborg · ‎08-04-2007

The only way to "Free dial" any extension that is not assigned to a call handler or subscriber is to use the Caller System Transfer option that has to be mapped to a caller input key selection and/or can be mapped via a call routing rule. You cannot simply dial any extension you want from a call handler greeting.

Erick Bergquist · ‎08-04-2007

Thanks. Thats what I thought (from full Unity) but was just checking.