CAD Upgrade frm 7.1 SR4 to 7.2(1) fails PostInstall.exe

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It appears that the install has worked OK, but when I run PostInstall, I get to the second last item and it fails on the Recording and Stats page. I'm going for a blank database, but it says:


"Error adding user to groups. User does not exist". I checked the PostInstall001.log and see essentially the same error in the method SPIAgentsScriptFV - UpdateDS.


Has anyone seen something similar?


I am trapped at the second last step and can't get to the last step and complete teh postinstall config. Bummer.


I know the system is not complete because when I fire up an agent desktop it tells me it has to update itself to 7.2, and it does so very quickly. If I launch it again it wants to update again. If I uninstall and reinstall (there appears to be a bug in the install web page that I worked around) it says that the Config has not been completed correctly. This is actually documented in the install guide - but the steps I am supposed to take cannot be taken because the postinstall has not finished.


Regards,

Geoff


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s-doyle Thu, 08/09/2007 - 12:45
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Try - CSCsb61580

Workaround:

Have the "sending VRU" delay sending the DISCONNECT event to Router.


adignan Mon, 12/10/2007 - 13:35
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Ok, so, one of the things the OS Hardening wizard does in UCC Enterprise 7.2.3 is rename the administrator account to “xadministrator”. This causes the CAD installation/upgrade to fail. I renamed the account to administrator and logged in with administrator and re-ran setup with no issues.

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