I have a problem with my CRS queuing Scrip, I recently added a VM functionality on the script, Which means IF a call is in a queue, for a long period of time say more than 3 minutes to redirect it to a UNITY Voice mail.
And also after hours to redirect it to voice mail. I used the Redirect step to accomplish this step. It works Perfect when you test it from inside using an extension.
When you call from outside using a full number, this script does not work; I get a massage indicating that there are some difficulties completing the call to Unity.
Any help would be much appreciated.