CCDR Report is Blank... no calls in there IP IVR 4.0(5)

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didyap Fri, 08/10/2007 - 10:36

Try this BUG -CSCsh37737

A script error causes this problem. When a call is redirected to an ICD route point with the Redirect Contact step in a script, one absolute requirement must be met. If the Redirect Contact step succeeds, the Set Contact info must follow and marks the contact as Handled


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