We're using CCM 4.1(3)sr5b, IPCC Express Premium 4.0(5)_Build042 & CAD/CSD 6.1(5). CAD is installed on two MS Terminal Servers serving 70 (will be closer to 200) Neoware E90 thin clients running Windows CE. All is fine except agents disappear and reappear in CSD- sometimes when their status changes and other times not. My supervisors say that their agents are ?popping?. This is a good description. They pop in and out of CSD. This behavior is only exhibited by users using the Neoware thin client devices. Users using a PC show up just fine.
We have run the "postinstall.exe" as outlined in the "Integrating CAD in a Citrix MetaFrame Presentation Server or MS Terminal Services Environment" on the CAD installations.
Any help with CAD and/or CSD in a MTS environment would be appreciated. Our Cisco partner and our local rep could not help us in using CAD/CSD in a MTS environment. I guess not many do this. This is a logical solution for us as we have several call centers across the country. The agents only use CAD/CSD, MS Office and an AS/400 client. Our PCs were way past end of life (5-9 years old!) and this was the next logical step.