The Unity team is currently accepting applications for a new Speech Enabled Auto-Attendant Early Field Trial (EFT), which is scheduled to begin in early fall. This feature allows callers who access the auto-attendant to speak the name of the person they want to be transferred to. The Speech Enabled Auto-Attendant has superior accuracy in recognizing spoken names, as it uses advanced logic to present the most logical choice, and has a tuning process that continually improves the accuracy of name recognition.
Customers wishing to participate in this test must have Unity 4.1 or higher, and Call Manager 4.0 or higher.
If you or your customer are interested in participating in the test, or if you would like more information about the features covered in this EFT release or the Unity EFT program in general, please contact Laura Vernum ([email protected]).