I have the the following scenario. CM with Presence and LDAP connectivity. All the phone information is coming from the Windows 2003 LDAP database as is required for Presence to work. Some user phone numbers are inputed with () and other with dots or dashes in the Telephone number field in Active Directory.
This creates a problem for CM when is time to dial the number from the Corporate directory or from the Presence Communicator. Does anyone know what's the best practices for the telephone number field so users can dial it from Corporate directory or Presence Communicator? Do i need the complete number or only 4 or 5 digit extension?
Thanks for any information.