"Direct dial" no longer works but I dont know why!!

Unanswered Question

Hi,


We've been using Unity (4.0) to front a range of numbers which when accessed the caller is presented with options such as "press 1 to go to department A", "press 2 to go to department B" etc. I've also included the option for the caller to dial any number (provided they know the number they want to dial). This has all worked fine however I've just returned from annual leave and the function to dial direct no longer works to any number other than Unity subscribers (whereas previosuly you could get hold of anyone).


I've been through the restriction tables and they seem OK, does anyone have any ideas?


many thanks,


Mark

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