I have a client that wants to set a different reason code upon logging into Agent Desktop. Right now, logging in causes the agent to immediately go into a NOT READY state without seeing a popup box. They are presently required to into the READY state, then re-select NOT READY and pick a reason code. The problem with this is that when they go READY, they have calls come in to the desktop. If there is no way to set the reason code, is there a way to set a delay between the time an agent goes READY, and the time that the agent is sent an inbound call?
I have this problem too.