CME call transfer with consultation to an ATA analog phone

Unanswered Question
Aug 7th, 2007

Hello,

I'm not able to transfer a call with consultation to an analog phone connected to an ATA.

Only way to transfer the call is using blind mode without consultation.

I think my 2801 with CME is correctly configurated.

I set the telephony-service 'transfer-system full-consult' and IP Phone where I try to do transfer is associated to a dual-line ephone-dn.

Have you any idea?

thanks for your replay.

Andrea

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ANDREA GELATI Wed, 08/08/2007 - 06:23

The fw should be correct, ATA load ATA030100SCCP040211A.zup and the CME version is 4.1 (c2801-spservicesk9-mz.124-11.XJ3.bin).

I verified the fw version using 'debug ehpone registration' this the debug output:

*Aug 8 14:16:11.498: ephone-2[9]:UnregisterMessage after Reset/Restart sent

*Aug 8 14:16:11.498: ephone-2[9][ATA001B53F0BB8A]:Phone Unregistered on socket [9] ATA001B53F0BB8A

*Aug 8 14:16:11.498: ephone-2[9]:UnregisterAck sent on socket [9] (10/11/24)

*Aug 8 14:16:11.502: %IPPHONE-6-UNREGISTER_NORMAL: ephone-2:ATA001B53F0BB8A IP:192.168.210.101 Socket:9 DeviceType:Phone has unregistered normally.

*Aug 8 14:16:11.514: New Skinny socket accepted [1] (11 active)

*Aug 8 14:16:11.514: sin_family 2, sin_port 15464, in_addr 192.168.210.101

*Aug 8 14:16:11.514: skinny_add_socket 1 192.168.210.101 15464

*Aug 8 14:16:11.518: %IPPHONE-6-REG_ALARM: Name=ATA001B53F0BB8A Load=ATA030100SCCP040211A.zup Last=Initialized

*Aug 8 14:16:11.518:

Skinny StationAlarmMessage on socket [7] 192.168.210.101 ATA001B53F0BB8A

*Aug 8 14:16:11.518: severityInformational p1=0 [0x0] p2=0 [0x0]

*Aug 8 14:16:11.518: Name=ATA001B53F0BB8A Load=ATA030100SCCP040211A.zup Last=Initialized

*Aug 8 14:16:11.618: ephone-(2)[7] StationRegisterMessage (10/11/24) from 192.168.210.101

*Aug 8 14:16:11.618: ephone-(2)[7] Register StationIdentifier DeviceName ATA001B53F0BB8A

*Aug 8 14:16:11.618: ephone-(2)[7] StationIdentifier Instance 1 deviceType 12

*Aug 8 14:16:11.618: ephone-2[9]:stationIpAddr 192.168.210.101

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:maxStreams 0

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:protocol Ver 0x1

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:phone-size 5400 dn-size 680

*Aug 8 14:16:11.618: ephone-(2) Allow any Skinny Server IP address 192.168.210.100

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:Found entry 1 for 001B53F0BB8A

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:socket change 9 to 7

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:DisAssociate: Closed socket 9 for unregistered phone

*Aug 8 14:16:11.618: ephone-2[-1][ATA001B53F0BB8A]:FAILED: CLOSED old socket -1

*Aug 8 14:16:11.618: ephone-2[7][ATA001B53F0BB8A]:phone ATA001B53F0BB8A re-associate OK on socket [7]

*Aug 8 14:16:11.618: %IPPHONE-6-REGISTER: ephone-2:ATA001B53F0BB8A IP:192.168.210.101 Socket:7 DeviceType:Phone has registered.

*Aug 8 14:16:11.618: Phone 1 socket 7

*Aug 8 14:16:11.618: Phone 1 socket 7: Running Bravo ??

*Aug 8 14:16:11.618: Skinny Local IP address = 192.168.210.100 on port 2000

ciao

Andrea

philip.r.matthews Wed, 08/08/2007 - 04:41

Do you have the "transfer-patter" command set under telephony services, if you make it -

transfer-pattern .T

This should allow you to transfer calls to analog phones.

ANDREA GELATI Wed, 08/08/2007 - 05:41

Yes, I have yet 'transfer-pattern .T'.

I'm investigating about ATA firmware.

I configurated CME to load latest firmwave version, but I'm not sure if ATA load correctly this.

thanks

Andrea

Paolo Bevilacqua Fri, 08/10/2007 - 04:01

Hi Andrea,

I have XJ4 and latest FW on the ATA, and I can transfer with consult no problem.

I've set a bit in the ataconfig.txt to "support ITS service", but I'm not sure that it is even needed.

Hope this helps, please rate post if it does!

ANDREA GELATI Fri, 08/10/2007 - 04:47

Hi,

I will try to upgrade my 2800 to XJ4, unfortunately I have to wait september to do this, when I will return from vacation.

But what is ataconfig.txt? I don't known this file.

thanks a lot

Andrea

ANDREA GELATI Mon, 09/24/2007 - 06:28

Hi Paolo,

Finally I upgraded my 2801 with XJ4, but I have always same issue. I also tried tu upgrade CME to 4.2 version without result.

Please, can you explain me what is ataconfig.txt? I suppose the ATA configuration file, but I'm not able to find it.

thanks

Andrea

Paolo Bevilacqua Mon, 09/24/2007 - 11:24

ataconfig.txt and .cfg is the way to force upgrade ATA if it doesn't do that by "load ata" under telephony-service. You need the 'ata tools' to generate a .cfg file to copy on the router. These are available on CCO of course.

Hope this helps, please rate post if it does!

kariapper Mon, 09/24/2007 - 22:07

1. Did you try transfer between two IP Phones?

2. Can you please post your configuration so that I can answer accurately.

ANDREA GELATI Tue, 09/25/2007 - 06:56

Hello,

1. I have only 1 7970 IP Phone, other terminals are analog phone connected to ATA.

2. I attached C2801 config

Thanks

Andrea

Attachment: 

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