UNITY AIM-CUE GUI Error: Included servlet error: 500

Unanswered Question
Aug 8th, 2007
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Hi,


I have a CME 4.2 on a router 2811 with an AIM-CUE 1GB on it. I currently have the unity version 2.3.4


- Installer 2.2.1

- Thirdparty 2.3.2

- Bootloader (Primary) 2.1.2

- Infrastructure 2.3.4

- Global 2.3.4

- Service Engine license 1.20 2.1.2

- Auto Attendant 2.3.0

- Voice Mail 2.3.2

- Bootloader (Secondary) 2.1.2

- Core 2.3.4

- GPL Infrastructure 2.3.0


Installed Languages:

- British English 2.3.0


I have tried to upgrade remotely to version 3.0.1, it didn't go well. at that point everything was still working fine, and I decided to restore my backup config+data just in case.

when I rebooted the AIM-CUE, it came up with the following error on the GUI 4.1

under Voice Mail > Prompts


Included servlet error: 500

Location: /Web/WEB-INF/screens/main.jsp

Error Location: /Web/WEB-INF/screens/sa2/ListPrompts.jsp

Internal Servlet Error:



see the whole error in attachment


after verification on the GUI, I am missing all the factory scripts


aa.aef

aasimple.aef

checkaltgreet.aef

msgnotify.aef

promptmgmt.aef

setmwi.aef

voicebrowser.aef

xfermailbox.aef


and I have the error message instead of these prompts

AABusinessClosed.wav

AABusinessOpen.wav

AAHolidayPrompt.wav

AASPlayExtensions.wav

AAWelcome.wav


and I have currently no script installed.

when callers tries to go to voicemail at the minute, it goes to a script which tells them a technical error has occured.


Does anybody know where I can find these factory scripts(I have looked on the cisco sites and the sample scrips seems different)?

Do I need to do a complete unity reinstallation ?if yes, can it be done completely remotely?

have you ever seen this error ?


Any help very appreciated!


Thank you,


Gregory Gout




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j-block Tue, 08/14/2007 - 06:54
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Try reinstalling the unity again. if it does not work out try replacing the flash memory in the router.

gregorygout Tue, 08/14/2007 - 07:03
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Hi,


thank you for your response.

It is what I had to do in the end, and it solved it.

I had a corrupt pkg..

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