b-acd Service - "Out of working hours" message

abartolomeu · ‎08-08-2007

Hi!

I have inserted the following configuration:

"

application

service queue flash:app-b-acd-2.1.2.2.tcl

param queue-len 10

param number-of-hunt-grps 1

!

service foradehoras flash:app-b-acd-aa-2.1.2.2.tcl

param number-of-hunt-grps 1

paramspace english index 1

paramspace english language en

param drop-through-option 1

param call-retry-timer 15

paramspace english location flash:

param drop-through-prompt _bacd_servicosencerrados.au

param max-time-call-retry 600

param handoff-string foradehoras

param aa-pilot 800

param service-name queue

dial-peer voice 800 voip

description ServicoForaDeHoras

service foradehoras

destination-pattern 800

session target ipv4:192.168.1.254

incoming called-number 800

"

I've also configured a phone to CFA to 800. When I call that phone I hear nothing. It seems like it does not try to do the transfer.

Just one more note - when I was configuring the service parameters I had errors such as:

"Warning: parameter drop-through-prompt has not been registered under foradehoras namespace"

Any clue to overpass this?

irisrios · ‎08-14-2007

In order to fix the problem, reload the application that uses the changed script. For example, if the bacd second greeting param is changed to 15, reload the script again, the accounting and the call-queue services.