Searching for a call in Call Manager 3.3

Unanswered Question
Aug 9th, 2007

We have call manager 3.3 and the link below tells us how to search for a call in the SQL database. But i cannot get it to work with the call manager 3.3. I think I need some different insturction for 3.3, cause i got this to work on call manager 4.0. Does any know how to accomplish this in 3.3.


We are trying to search for an original number that came in on extension 2259 at 2:00 am - 2:10 am.


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801d71c5.shtml

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bwilmoth Thu, 08/16/2007 - 06:07

If this is a Cisco IP Phone originating the call, remember that a particular line (DN) and the device that line is associated with have Calling Search Spaces. They will be combined when making a call. For example, if line instance 1000 has a Calling Search Space of AccessLevelX and the Cisco IP Phone that has extension 1000 configured on it has AccessLevelY as its Calling Search Space, then when making a call from that line appearance, Cisco CallManager will search through partitions contained in Calling Search Space AccessLevelX and AccessLevelY.


This URL should help you:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guide_chapter09186a008011b379.html

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