Voicemail password re-prompt

Unanswered Question
Aug 9th, 2007
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Currently when a user access their voicemail, they are prompted to enter their password and hit pound. If they enter the password wrong, they are then prompted to enter their ID (phone extension) and then their password. How do I make it so it only prompts them for their password? Seems odd to ask for their ID.

We are using Unity 4.2.1 with Exchange.

Thanks for your help.


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