I want do an integration of Cisco ICM 7.0, sr4 with Nortel contact center (sysmposium CC6.0 SUITE).i have the supplement doc ( Cisco ICM Software ACD Supplement for Nortel Symposium )with me, If some body can give me the steps as well as the screen shots from both end ie icm side and nortel side, that would help me in the integration. The Doc is useful, but the nomenclature is bit difficult to understand, as i m little bit aware of icm 7.0, but not from nortel point of view.
Anyone can help me out with legible screen shots and explaination and steps required to configure from icm and nortel side will be highly highly appreciated.
Thanks in advance.
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