Busy Monitor capability

Answered Question
Aug 9th, 2007
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Avaya has a feature that allows "busy monitor" where someone would have an expansion module on their phone and would have many lines showing up there. They would then be able to monitor busy status on those lines. It is not just a shared line though. If one of the lines is pressed, it Speed Dials to that person.


How is the equivalent achieved with a 7960 + 7914?


Correct Answer by Rob Huffman about 9 years 11 months ago

Hi Aaron,


The feature you need DSS/BLF is available in CCM 5.x (and later) as well as CME.


Unfortunately, not in any earlier versions of CCM. So you have the either/or choice that you have seen. Eitherconfigure the Button as a Shared Line (to see the status) or as a Speeddial for quick Transfers :(


In CCM 5.x this is a traditional BLF (Busy Lamp Field) which is used to monitor On/Off Hook, Busy/Idle conditions on users phones, as well as having a Speeddial functionality for fast dialing and Transfers.These keys can't be used to answer actual calls.


Cisco Unified CallManager Speed Dial Presence


Cisco Unified CallManager supports the ability for a speed dial to have presence capabilities via a busy lamp field (BLF) speed dial. BLF speed dials work as both a speed dial and a presence indicator.Only the system administrator can configure a BLF speed dial; a system user is not allowed to configure a BLF speed dial.


States are:


Idle


Busy


Unknown


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a008070bc02.html#wp1070507


This differs from the "Old" Shared line appearance setups in the CCM 3.X and 4.X trains that you are running into.



For CME the feature is called DSS/BLF (direct station select/busy lamp field) where you have basically a speed-dial button that also lights up when the person is on the phone.


Hope this helps!

Rob


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Correct Answer
Rob Huffman Thu, 08/09/2007 - 12:55
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Hi Aaron,


The feature you need DSS/BLF is available in CCM 5.x (and later) as well as CME.


Unfortunately, not in any earlier versions of CCM. So you have the either/or choice that you have seen. Eitherconfigure the Button as a Shared Line (to see the status) or as a Speeddial for quick Transfers :(


In CCM 5.x this is a traditional BLF (Busy Lamp Field) which is used to monitor On/Off Hook, Busy/Idle conditions on users phones, as well as having a Speeddial functionality for fast dialing and Transfers.These keys can't be used to answer actual calls.


Cisco Unified CallManager Speed Dial Presence


Cisco Unified CallManager supports the ability for a speed dial to have presence capabilities via a busy lamp field (BLF) speed dial. BLF speed dials work as both a speed dial and a presence indicator.Only the system administrator can configure a BLF speed dial; a system user is not allowed to configure a BLF speed dial.


States are:


Idle


Busy


Unknown


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a008070bc02.html#wp1070507


This differs from the "Old" Shared line appearance setups in the CCM 3.X and 4.X trains that you are running into.



For CME the feature is called DSS/BLF (direct station select/busy lamp field) where you have basically a speed-dial button that also lights up when the person is on the phone.


Hope this helps!

Rob


Aaron Dhiman Thu, 08/09/2007 - 12:58
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Great info Rob. Yet another reason to upgrade to 6.0, which i'm planning for later in the year.


Thanks,

Aaron

Rob Huffman Thu, 08/09/2007 - 13:10
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Hi Aaron,


You are always welcome :) Yes, this is one of the "good" features that will spur on the upgrade process for many of us.


Take care,

Rob

Jason Aarons Mon, 10/08/2007 - 10:25
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Do you have a URL for a configuration guide for CallManager 5.1 for DSS/BLF? I can't seem to find it on CCO -jason

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