- Silver, 250 points or more
Running IPCC 4.04
Is there a way to make an if statement check to see if there are any agents logged in to determine whether or not to send it to the queue or send it to vmail. The if statement in general and vmail redirect I can do. It is the part about checking to see if agents are logged in that I am needing some help with. Anyone have any ideas?
You'll need to use "Get Reporting Statisic" and write the value to an "int" field. Then use an "if" statement to check this value.
From the "Get Reporting Statisic" use CSQ IPCC Express report object, Field is Logged-In Resources. Row Identifier is the CSQ you want to look at. Result Statisics is the "int" field you'll monitor with the "if" statement. The attachment includes an example.
Hope this helps. Please rate if it does.