Hi all !
I have a problem when programing Auto Attendant Script on CRA v3. My system includes: one CCM4.2, one CRAv3, one VG248, one Voice Gateway.
- Directoy Number: 3xxx , 4xxx, 5xxx
- IVR Directory: 6000 (6001, 6002, 6004, 6004,6005)
- My AA script is working normally.
However, Myboss DN is 4000. But he requires, users call to DN 400 will be forwarded to 4000. Thus, I used a Translation-Pattern for this requirement.
This Translation-Pattern is working normally for all local users. But, when Customers call from PSTN to inside, they can not call to DN 400.
I found this problem relating to IVR Script. Because IVR Script detect ony 4 characters like 4000, 3000, 4444... So, when customers call to DN 400, IVR still waiting for the last character. After finishing this timeout, calls is forwarded to Operator.
Can anybody help to solve this problem. I try to edit script but it doesn's work.
Thanks in advanced