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restrict caller to leave message

mike.lo
Level 1
Level 1

we're using Unity V4.0 and would like to ask whether able to configure a mailbox that not allow caller to leave message but just hear the greeting.

3 Replies 3

Rob Huffman
Hall of Fame
Hall of Fame

Hi Mike,

You should be able to set up a Standard Subscriber mailbox and then jusy tweak the After Greeting Setting to Goodbye or possibly Hang up (be careful to provide a nice exit);

After Greeting

Indicate the action that Cisco Unity performs after the greeting plays:

Take Message - Cisco Unity records a message from the caller. Click the Take Message link to view the Messages page.

**Say Good-Bye - Cisco Unity plays a brief good-bye, and the call is disconnected. Click the Say Good-Bye link to view the Good-Bye call handler.

Send Caller To - Cisco Unity sends the call to the destination that you select:

Call Handler - Sends the call to the call handler that you select.

Directory Handler - Sends the call to directory assistance.

Greetings Administrator - Sends the call to a conversation for changing call handler greetings over the phone.

**Hang Up - Disconnects the call. Use carefully; unexpected hang-ups can appear rude to callers.

Interview Handler - Sends the call to the interview handler that you select.

Sign-In - Sends the call to the subscriber logon conversation.

Subscriber - Sends the call to the subscriber that you select.

Hope this helps!

Rob

Mike, Rob is correct and on the greeting page just select say goodby or go somewhere else and don't chools take a message.

rlp

tks, i can do it now.

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